Contact Us
Last Updated: November 6, 2026
Questions about your order or product fit?
Email your order number or product name with your question. For returns, contact us before sending an item. Use the contact form below or our email and phone details.
What to include in your message
Product and fit questions
Send the product name or link, the configuration you are considering, and the measurements or mounting surface relevant to your question. A simple sketch or photo of the available space can help if you choose to provide one; avoid showing unrelated private information.
Order and delivery questions
Include the order number, checkout email and a brief description. For tracking problems, include the tracking reference and last status you can see. If an address needs correction or you want to cancel, contact us promptly because a dispatched parcel may no longer be changeable.
Return, damage or missing parts
Identify the product and affected quantity. Explain whether it is unused, damaged, incorrect or missing a part. Photos can help if available. Wait for the prepaid label and return instructions before sending goods; our correspondence address is not the default return address.
Payment or privacy concerns
For a payment issue, give the order reference, date and amount, without full card credentials. For data rights, use “Privacy Request” in the subject; use “Privacy Appeal” for an applicable appeal. We do not need a password, CVV or one-time login code.
Following up
Keep the conversation in the same email thread when possible so earlier order details remain available. If your email address or order reference changed, explain that when following up. No specific customer-service hours or general response deadline is represented here; statutory privacy and consumer deadlines remain applicable.
Helpful policy links
- Free standard shipping and delivery estimates
- Return eligibility, prepaid labels and refunds
- Payments and duplicate-charge questions
- Personal information and privacy requests
Contact ourmodernfitness
Email: support@ourmodernfitness.com
Phone: +1 (567) 219-4111
Website: ourmodernfitness.com
17027 Cairnlassie St, Houston, Texas 77084, United States.
Business correspondence address only. This is not a walk-in retail store.
For returns, contact us first. We will provide a prepaid return label and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.
Our correspondence address
Load Google Maps to see the address. Connecting to Google may share your IP address and browser or device technical information with Google.
Let's find a place for it.
Questions about fit, your order or a return? Contact ourmodernfitness.
17027 Cairnlassie StHouston, Texas 77084, United States
support@ourmodernfitness.com
+1 (567) 219-4111
ourmodernfitness.com
Business correspondence address only. This is not a walk-in retail store.
For returns, contact us first. We will provide a prepaid return label and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.
Contact us →