FAQ
Last Updated: November 6, 2026
What do you sell?
Home-storage products for pantry shelves, under-sink cabinets, closets, clothing and hats.
Do you make these products?
We are an independent online retailer. We do not claim manufacturing, affiliation or authorized-dealer status unless specifically documented on a listing.
How do I check the size?
Measure usable width, depth and height, plus opening and access clearance. See our Size & Fit Guide.
Where do you ship?
Within the United States. No international shipping. Ask before ordering for Alaska, Hawaii, PO Boxes, APO/FPO and U.S. territories so service and timing can be confirmed.
What is the shipping charge?
Standard shipping within the United States is free, with no minimum order. Express is $15 when available.
How long does it take?
Processing is normally 1–2 business days; standard transit is estimated at 2–4 business days after shipment, Processing time is separate from the 2–4 business-day transit estimate. Business days exclude weekends and U.S. federal holidays. Express estimates are shown at checkout when available. Estimated total delivery time is 3–6 business days from order placement.
How can I track my order?
Use the tracking details in your shipment email where available. Contact us with your order number if you need help.
Can I cancel or change my order?
Contact us promptly. We will try to help before dispatch; processing or shipped orders may no longer be changeable. If we cannot ship on time, you can accept a revised date or cancel for a prompt refund.
Which returns are eligible?
Request returns within 30 calendar days of delivery. Change-of-mind items must be unused, undamaged and include supplied parts and accessories. Contact us for damaged, defective, incorrect, missing-part or materially misdescribed goods; statutory rights remain.
How do I start a return?
Email support@ourmodernfitness.com with your order number and item. Wait for the prepaid label and correct return address. Do not send returns to the correspondence address unless instructed.
Who pays return shipping?
We cover shipping for eligible returns and provide a prepaid return label.
Is there a restocking fee?
No.
Do you offer exchanges?
No. Request an eligible return and place a separate order if you want another item.
When is my refund issued?
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
What if an item is damaged or incomplete?
Contact us with the order number and a description. Photos are helpful where available. We will investigate and explain the appropriate remedy.
How can I pay?
Use the options shown at checkout. Shopify Payments is enabled; Shop Pay, Apple Pay and Google Pay depend on device and checkout eligibility.
Are props included?
Food, clothing, hats and room accessories used to illustrate storage are not included unless expressly listed in the product description.
How do I manage advertising cookies?
Use available cookie controls and Your Privacy Choices. See the Privacy Policy.
How do I make a privacy request?
Email support@ourmodernfitness.com with “Privacy Request.” For a denied request, ask for a “Privacy Appeal” where applicable.
How do I contact you?
Email support@ourmodernfitness.com or call +1 (567) 219-4111. No unverified service hours or reply deadline is promised.
Is free shipping subject to a spending threshold?
No. U.S. standard shipping is free on eligible orders with no minimum purchase and no membership. Express, if available, is optional and separately charged. Standard transit is estimated at 2–4 business days after dispatch; order preparation is separate.
Does “2–4 days” include preparation?
No. It is the standard transit estimate after shipment, measured in business days. Orders are normally processed within 1–2 business days. Weekends and U.S. federal holidays are excluded. Contact us before ordering for special-address service and timing.
What should I do if tracking says delivered but the parcel is missing?
Check the delivery location and household or building reception, then contact us with the order and tracking references. We will investigate and explain available remedies. A tracking status does not by itself cancel a non-delivery claim.
Can I return part of a multi-pack?
Contact us before returning a partial set. The purchased configuration and supplied parts determine the return instructions. Do not assume that the displayed pack count is sold as separate individual orders.
Do I pay a return-label fee or restocking fee?
No for eligible returns: we provide a prepaid return label and do not charge a restocking fee. Ask for instructions before arranging your own postage, as unapproved self-arranged postage is not automatically reimbursed except where law requires it.
Can I return an organizer after installing or using it?
Change-of-mind returns require unused, undamaged goods with supplied parts. If a defect becomes apparent during normal use, contact us; the change-of-mind condition does not remove statutory rights for faulty goods.
What if a refund is issued but is not visible?
Check the original payment account and ask your provider about pending credits, then contact us with the order number. We issue approved return refunds within 10 calendar days after receiving and inspecting the return; provider posting takes additional time.
Are the containers dishwasher safe or the baskets rated for a specific load?
Only rely on a specification expressly confirmed in the listing or manufacturer instructions. Appearance, capacity or a photograph does not establish a cleaning method, temperature limit, load rating or safety certification. Ask before using the item in an unconfirmed way.
Contact ourmodernfitness
Email: support@ourmodernfitness.com
Phone: +1 (567) 219-4111
Website: ourmodernfitness.com
17027 Cairnlassie St, Houston, Texas 77084, United States.
Business correspondence address only. This is not a walk-in retail store.
For returns, contact us first. We will provide a prepaid return label and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.